I tried to report a bug to Intuit about QuickBooks online the other day. 45 minutes later, the person answering the phone at the other end was finally able to

I tried to report a bug to Intuit about QuickBooks online the other day. 45 minutes later, the person answering the phone at the other end was finally able to give me a ticket number. I don't understand why it has become so hard to give feedback to developers to improve their product. I like it when people report bugs that give me a better understanding of how my software is being used -- am I really in the minority here?