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Does a company worth $47 billion running customer support through reddit not raise giant red flags to you?
by raziel2701 5y ago
Does a company worth $47 billion running customer support through reddit not raise giant red flags to you?
- tluyben2 5y agoYes, but so does no support at all at Google. We can, by now, for go the nonsense that it is a free service: they make money selling our data so we pay. And yet, no support. And there are more examples of huge companies not giving any or adequate support. Here in the EU Revolut is known for support horror shows too. But yes, support via reddit is weird, I agree to that.
- vkou 5y agoGoogle provides support roughly proportionately to how much you pay Google. Free-as-in-beer internet services tend to be offered as-is, and this is nothing unusual. A financial firm providing support through reddit, on the other hand, is a bad joke.
- tluyben2 5y agoYeah but the services from Google are not free. So it is just what you put up with. But even when I was funneling 100s of 1000s of $ through then both ways (adsense and adwords), the support was nonexistent. But I see your point. If the support would be good, reddit would not be that much of an issue, but yes, you are right that it is at least weird. Probably they think it is all OK in the free-spirited crypto world.
- encryptluks2 5y agoBoth Google Workspace and Google One provide immediate support, as well as any additional premium services.