The headline here doesn’t really match the claim of the paper, which is that automation technology, not just AI, has caused the decrease. Telephone companies sw

The headline here doesn’t really match the claim of the paper, which is that automation technology, not just AI, has caused the decrease. Telephone companies switching from human operators to automatic switching systems would be an example of this, but I don’t think anyone would consider that AI. https://www.nber.org/papers/w28920 https://www.nber.org/papers/w28920