Google skimps on customer support because it is economically rational - the legal cost to them for the consequences of criminal or unethical acts perpetrated by

Google skimps on customer support because it is economically rational - the legal cost to them for the consequences of criminal or unethical acts perpetrated by their systems is much less than the cost of adequately staffing CS. It is good for society when Google has to pay for their mistakes, because it encourages them to provide higher quality service and be more responsive. Just letting it go encourages them to keep cutting quality of service, because they can.