I agree, but I think this ties in to the comment above that "management only cares about what it can assign numbers to". A Chexmark report has a punchlist of sp

I agree, but I think this ties in to the comment above that "management only cares about what it can assign numbers to". A Chexmark report has a punchlist of specific items paired with priorities. This is perfect (leaving aside the issue of the quality of the report) for making the problem concrete to management. And it lets them feel useful by saying stuff like "okay, we don't need to address any of the 'warnings'".