This assumes your opinion is “more right” than the software. And that’s often not the case, depending on your deisred outcomes. For example, companies that wa

This assumes your opinion is “more right” than the software. And that’s often not the case, depending on your deisred outcomes. For example, companies that want strict ITIL processes and change control boards may not like software that makes some of those processes and ceremonies less relevant by de-risking large classes of change and opening up pre-approvals to a wider category of changes. This arguably saves a ton of time and money through reduced delays, and lowers risk, but it also lessens the power of the ITIL/change management team. So they resist this software. Who is right? It depends. This is the trouble of opinionated software that tries to change the way people work (enforcing a new discipline): you can get a force multiplier of benefit, but you have to think the way the software wants you to. Some really can’t handle that. And sometimes the software causes more problems than it solves. But will you be able to get their on your own? I liken it to diet and fitness programs. They can work, but it’s mostly about the discipline.