fwiw, one time I went to their jobs page and it was down. I filed a ticket on their Github repo and was able to follow every single step of the resolution in pu

fwiw, one time I went to their jobs page and it was down. I filed a ticket on their Github repo and was able to follow every single step of the resolution in public. They also were quick to fix it. I don't know if that's indicative of the typical support contract experience with them, but would happily repeat the experience.