There is no person on the other end. There is a program, so definitely a drone, maybe wrote by offshored developers maybe not, definitely overworked or they'll

There is no person on the other end. There is a program, so definitely a drone, maybe wrote by offshored developers maybe not, definitely overworked or they'll have the time to fix the bug or implement the feature instead of replacing it with a message. A person doing the export manually would be OK as a workaround and instead all they have is that message. That's not OK.