4 ms·
It's too lighthearted when you're dealing with a pissed customer and is only going to escalate the situation. If you truly want to show empathy and provide good
by floralz 5y ago
It's too lighthearted when you're dealing with a pissed customer and is only going to escalate the situation. If you truly want to show empathy and provide good service, I really hope you rethink the approach you take moving forward. In this case "oof" reads like "sux to be u, bye!" and you have several other people confirming that here. Now you can't say you don't know.
- freedomben 5y agoYes I have re-thought my approach. I'm not sure how I'll handle it quite yet though. I'm now terrified of trying to be nice and personal to customers, and will likely just copy/paste traditional BS unless I know them. I thought things had being going well, as I've gotten lots of messages from people that appreciate it, and never ones expressing unhappiness about it. However it's not worth it to roll the dice and be myself if people might actually be offended and mad about it. I got this response from someone (who had previously identified as a 75 year old man who struggles with technology) not that long ago: > Thanks for acknowledging the issue and for not being a robot. The personal touch was nice, and your comment about blood pressure brought a smile to my face in a time of deep frustration. In the mean time I'll try the work around from your PDF, but hopefully this is fixed by time renewal comes around.