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For what its worth, I second the parent's sentiment. It comes off as really patronizing to me to make responses like this to serious issues. At a minimum, if y
by anm89 5y ago
For what its worth, I second the parent's sentiment. It comes off as really patronizing to me to make responses like this to serious issues.
At a minimum, if you take a friendly personal tone in important communications, but there isn't a real person waiting behind it in an easily accessible manner at customer support with the same tone, I get extremely annoyed. There is something infuriating about the cheapness of projecting friendliness in a UI but then directing me to some robot phone line or an auto generated email where it really matters.
- freedomben 5y agoOh interesting, I assumed this was a response to a support case or something, not the text on their website. In that case I agree with you. In my case I was a real person writing and waiting behind it. I was emailing a response directly to a support case I was handling. Does that change anything in your opinion or would you still feel the same way? (Please don't spare my feelings. I'm really asking as I need to know the hard truth in order to improve)
- sebmellen 5y agoFor me that’s a much more acceptable setting to have a more “human” interaction (provided that is actually how you normally interact).