3 ms·

The word "oof" affects a casual, breezy tone that is inappropriate in a professional response to a customer concern.

• suvo 5y ago
  Yes that's casual. But how it that inappropriate? It's not a legal document.
• hluska 5y ago
  Or it’s a genuine expression of embarrassment and anyone who would be bothered by that is an asshole. It’s three letters. Who cares?