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T-10 before founder shows up here and says something like, “I’m sorry that you feel this way, I’m going to personally fix this”. That will not go well. Afte
by ceocoder 5y ago
T-10 before founder shows up here and says something like, “I’m sorry that you feel this way, I’m going to personally fix this”. That will not go well. After about, say 5/6 hours of “reflection”, “soul searching”, “meditation” - they’ll offer a better non apology. Finally a day later, “we screwed up, we broke your trust and we own it”.
- vindard 5y agoAh the good old Basecamp non-apology apology
- rukuu001 5y agoT-35 or so :) https://news.ycombinator.com/item?id=27613632 https://news.ycombinator.com/item?id=27613632
- ryan-duve 5y agoI got the impression from your comment that you disapprove of the above scenario, when to me it seems ideal. If I interpreted that right, could you help me understand why the above is bad?
- louisvgchi 5y agoYou shouldn’t have to publicly shame a company on hacker news to make them be baseline level good to their customers. But many tech companies are like that once they scale up.