> Imagine if a bank said "sorry, we know the withdrawal feature to get your money is broken, but our engineers have a big backlog." Unbelievable! That happens

> Imagine if a bank said "sorry, we know the withdrawal feature to get your money is broken, but our engineers have a big backlog." Unbelievable! That happens a bit more than we would want to. There was an (several?) incident with Mizuho bank in Japan. During system errors they'd swallow clients cards and wouldn't give them back until a the client asks for it in person at the counter (so, a few days later when it happens on the weekend)