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A threat of legal action will probably go a long way. I might be wrong, but I think it is actually illegal to withhold people's data upon request, especially if
by chirau 5y ago
A threat of legal action will probably go a long way. I might be wrong, but I think it is actually illegal to withhold people's data upon request, especially if you claim to offer the feature. Also false advertising.
I can see how they would try to skirt around it though, they'd probably say that it is a temporary glitch but the functionality is available. That way it wouldn't be them withholding your data or false advertising per se, but rather a temporary incapacitation.
Another option would be to find other Notion customers who have the same issue or who can reproduce the same issue. That is, find other customers who you can ask to try to download their own data as well. If the issue is not isolated to you, then you can take class action against them and they would either have to take the feature down or issue a customer wide notice of of service/feature downtime. Either of these can be deemed a violation of the SLA on their part and give you a legal path for recourse.
In the mean time, you should probably reply to that email telling them to do it manually. Tell them that it is the feature you even got the subscription for. So if they said at the time of contract it is doable, then they ought to be able to do it manually if not via the feature.
Their backlog is none of your concern, they took your money and should deliver otherwise refund you.
Hope that helps.
- dannyw 5y agoYes. Have your lawyer review and draft a letter referencing the approptiate laws. I'm sure they'll give you a manual export then.
- bentcorner 5y agoIANAL but would the GPDR apply here? Gut feeling is that Notion needs to have a way for customers to export their personal data to comply.
- axiosgunnar 5y agoI‘d assume company data (that OP talks about) is not personal data.
- dahart 5y agoOnly if @bertdc is an EU resident. The company is a US company, so GDPR does not apply to US customers. And even if @bertdc was in the EU, applicability can still hinge on whether the company “profiles” customer behavior and/or advertises specifically to EU residents. Also GDPR can’t compel a company to not write bugs. If they’re legitimately trying to fix it - and they might be - then they might not be out of compliance were the GDPR to be applicable. Threatening legal action might have the unintended consequence of slowing things down rather than fixing anything. * Oh, and TIL GDPR does not apply to company data https://news.ycombinator.com/item?id=27613213 https://news.ycombinator.com/item?id=27613213
- Sebguer 5y agoThis is such stunningly bad advice. Threatening legal action may get you a quicker response, if the company believes you have standing and the wherewithal to actually sue them. In most cases, however, threatening legal action is going to get you put into a queue where anything they say to you gets vetted by legal, if not just outright ignored until you actually serve them or have your own lawyer reach out. "Go form a class action lawsuit against Notion" is just a wild thing to casually suggest as a remedy here.
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