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> Please let me know if there’s anything else I can help with in the meantime. This is the part where you ask for them to generate the export on their end and
by villasv 5y ago
> Please let me know if there’s anything else I can help with in the meantime.
This is the part where you ask for them to generate the export on their end and send you a link manually.
It’s “normal” for a feature to stop working, but their support must be able to provide a workaround even if it takes them hours of manually zipping things. If they don’t, you should at the very least receive a refund.
- bertdc 5y agoExactly, I tried that over and over and was ignored. > I'm again explaining the same thing - If the feature isn't working, this is a critical function that they should at least try to generate manually as per my request.