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Trying to use one tool as both a reporting-to-management system and a communication medium for the people actually doing the work, is a great way to make it fuc

Trying to use one tool as both a reporting-to-management system and a communication medium for the people actually doing the work, is a great way to make it fucking useless for both purposes. And yet, that's the norm with ticketing systems.

phkahler 5y ago
Don't forget trying to use it for "productivity metrics".
jacobr1 5y ago
Also, even for the people doing the work overloading communications to include not just tracking/assigning work, but also describing the requirements or details