You're missing the point. These public servants work public servant hours, aka, a very small subset of the total day during which a lot of people who are on pu

You're missing the point. These public servants work public servant hours, aka, a very small subset of the total day during which a lot of people who are on public assistance are either working or are being pressured into finding work. They literally are not available when a lot of people on public assistance are free to communicate with them. The companies that limit their customer service hours to normal working hours are usually either small or financial institutions. Everyone else handles customers whenever customers have issues.