5 ms·

I'm responding to users. You happen to have numerous comments here which aren't entirely accurate or fair, so I have responded to you a few times. Don't take it

I'm responding to users. You happen to have numerous comments here which aren't entirely accurate or fair, so I have responded to you a few times. Don't take it personal; if you publish something I feel is inaccurate, I'll post a response. Regarding user experience, I'm not just a developer of Brave, but I'm a user also ;-) Not only that, but I spend a lot of time speaking with users all across the Web, so as to understand how they're using Brave, what works, and what doesn't. I do feel uniquely qualified to talk about matter of UX when it comes to Brave.

Judgmentality 5y ago
> I'm responding to users. I'm gonna have to agree with GP that you're responding too much. I don't even use Brave nor do I care but I still browse HN. Obviously different people will see things differently, but you seem very defensive and it makes you come across as difficult. Like I said, I have no skin in this game. You are welcome to ignore what I say if you don't find it helpful.
- slver 5y ago
  Jesus why is everyone an armchair psychologist all of a sudden. Let the person respond. Why the fuck is everyone sharing opinions here about Brave if they DON’T want Brave to hear and respond? It disturbs your little perfect echo chamber?
  - Judgmentality 5y ago
    I'm genuinely curious what echo chamber you think I'm in. The echo chamber where I'm unaware what people think of Brave?
smoldesu 5y ago
Since you seem to know it all I'll just leave you be. My only actionable advice is that you should hire someone nicer to handle public relations, lest you bleed users from your own mouth.
- jonathansampson 5y ago
  I do believe I've been quite respectful with you. If at any time I was caustic, abrasive, or offensive, I apologize. It is certainly not my intention.
  - eyelidlessness 5y ago
    From my read through the thread, you're being very nice, but also very dismissive. That's not actually respectful, even if it's not the harsh things you describe. And it's not kind. If you disagree with someone's experience that you feel passionately about defending, you might have better luck defending it by taking a moment to think about what they experienced differently from your own experience, how much you care about that different experience, and how you might incorporate that into future action. Not everything needs public relations, and it can definitely feel uncaring if it's mostly public explainings.
    - Kiro 5y ago
      People are too sensitive nowadays. Everything needs to be wrapped silk and the actual information gets shrouded by fluff.
      - deleted 5y ago
        [deleted]
      - eyelidlessness 5y ago
        It’s not clear who you’re saying is being too sensitive, or why you think so.
        Kiro 5y ago
        People who think it's disrespectful when a company representative do not preface every response with "I deeply apologize that you feel this way" or some equivalent nonsense. You even claim responding to something inaccurate is user hostile.
renewiltord 5y ago
I don’t use Brave but I think these guys are being unfair. Your comments are generally fine because they’ve prompted responses with detail, which I as a third party prefer. “Brave is full of UX issues” <<< “Brave allows withdrawing BAT to only a single wallet provider”. Okay, the latter comment is way more useful to me, a lay follower than the former. And it only happens because you pushed.
eyelidlessness 5y ago
> I'm responding to users. You happen to have numerous comments here which aren't entirely accurate or fair, so I have responded to you a few times. Don't take it personal; if you publish something I feel is inaccurate, I'll post a response. I’m not posting this in fight mode, I sincerely hope it will help: this is user hostile. You’re responding but you’re not listening. You’re certainly not asking. How could you be sure you know what the other people you interact with think if you feel uniquely qualified to talk about users’ experience and just brush by people who don’t feel supported in their own experience?

Judgmentality 5y ago

> I'm responding to users. I'm gonna have to agree with GP that you're responding too much. I don't even use Brave nor do I care but I still browse HN. Obviously different people will see things differently, but you seem very defensive and it makes you come across as difficult. Like I said, I have no skin in this game. You are welcome to ignore what I say if you don't find it helpful.

slver 5y ago
Jesus why is everyone an armchair psychologist all of a sudden. Let the person respond. Why the fuck is everyone sharing opinions here about Brave if they DON’T want Brave to hear and respond? It disturbs your little perfect echo chamber?
- Judgmentality 5y ago
  I'm genuinely curious what echo chamber you think I'm in. The echo chamber where I'm unaware what people think of Brave?

smoldesu 5y ago

Since you seem to know it all I'll just leave you be. My only actionable advice is that you should hire someone nicer to handle public relations, lest you bleed users from your own mouth.

jonathansampson 5y ago
I do believe I've been quite respectful with you. If at any time I was caustic, abrasive, or offensive, I apologize. It is certainly not my intention.
- eyelidlessness 5y ago
  From my read through the thread, you're being very nice, but also very dismissive. That's not actually respectful, even if it's not the harsh things you describe. And it's not kind. If you disagree with someone's experience that you feel passionately about defending, you might have better luck defending it by taking a moment to think about what they experienced differently from your own experience, how much you care about that different experience, and how you might incorporate that into future action. Not everything needs public relations, and it can definitely feel uncaring if it's mostly public explainings.
  - Kiro 5y ago
    People are too sensitive nowadays. Everything needs to be wrapped silk and the actual information gets shrouded by fluff.
    - deleted 5y ago
      [deleted]
    - eyelidlessness 5y ago
      It’s not clear who you’re saying is being too sensitive, or why you think so.
      - Kiro 5y ago
        People who think it's disrespectful when a company representative do not preface every response with "I deeply apologize that you feel this way" or some equivalent nonsense. You even claim responding to something inaccurate is user hostile.

renewiltord 5y ago

I don’t use Brave but I think these guys are being unfair. Your comments are generally fine because they’ve prompted responses with detail, which I as a third party prefer. “Brave is full of UX issues” <<< “Brave allows withdrawing BAT to only a single wallet provider”. Okay, the latter comment is way more useful to me, a lay follower than the former. And it only happens because you pushed.

eyelidlessness 5y ago

> I'm responding to users. You happen to have numerous comments here which aren't entirely accurate or fair, so I have responded to you a few times. Don't take it personal; if you publish something I feel is inaccurate, I'll post a response. I’m not posting this in fight mode, I sincerely hope it will help: this is user hostile. You’re responding but you’re not listening. You’re certainly not asking. How could you be sure you know what the other people you interact with think if you feel uniquely qualified to talk about users’ experience and just brush by people who don’t feel supported in their own experience?