One of the articles they link off to about choosing a different provider explains that the author is a student. I think it's reasonable to assume they don't hav

One of the articles they link off to about choosing a different provider explains that the author is a student. I think it's reasonable to assume they don't have much experience with this type of work. Hopefully they'll learn a lot from this process and maybe from the comments here as well. Maybe lets not write someone off before we understand more about their experience and background, especially after they shared an honest account of something they screwed up and learned from.