> I doubt that all of their staff is doing DevOps or maintaining servers I should imagine there's a fair few customer support people along with at least a hand

> I doubt that all of their staff is doing DevOps or maintaining servers I should imagine there's a fair few customer support people along with at least a handful of content moderators - considerably more labour intensive than software dev/devops/sysadmin, I think. Obviously there's also comms teams, marketing, HR, finance, etc. I'd say these are probably also more labour intensive than dev/devops/sysadmin because they tend to involve a lot more human contact, etc.