Tapping on the shoulder can mean two things: "riddle me this" and "drop everything because I'm more important". The former can be replaced by a chat app. The la

Tapping on the shoulder can mean two things: "riddle me this" and "drop everything because I'm more important". The former can be replaced by a chat app. The latter is a stopgap for a failure to plan and goes with an adhocracy. If a company became less efficient due to a lack of "drop everything" taps on the shoulder, it wasn't efficient in the first place.