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Yeah, absolutely - that's the whole point. If the on call expectations aren't serving that goal specifically, we need to fix/change the on call expectations, so
by bpicolo 5y ago
Yeah, absolutely - that's the whole point. If the on call expectations aren't serving that goal specifically, we need to fix/change the on call expectations, so it's a moving target over time.
If there's too much firefighting, that means we owe additional support to the team or need to rebalance other work appropriately in the interim.
The opposite is also true. If we don't have too much firefighting or valuable de-risking to do, we can take on more product work.