Thanks for sharing your experience. One reason I asked this question is because I have recently noticed a pattern: a lot of people on Twitter are Tweeting to re

Thanks for sharing your experience. One reason I asked this question is because I have recently noticed a pattern: a lot of people on Twitter are Tweeting to reach out to businesses. They do this by tweeting at companies which have a @support Twitter account. These users have a lot of different queries: discount code not working, delivery status of their product, not being able to tip their Uber driver etc. I found this to be interesting because when we generally talk about customer service it's usually through email, using a CRM app like Intercom, or calling their phone number, not over social media.