>the $5 item isn’t about the $5 but having to wait for someone who never showed up. Of course, but then again, it seems a bit unreasonable to hold these grudge

>the $5 item isn’t about the $5 but having to wait for someone who never showed up. Of course, but then again, it seems a bit unreasonable to hold these grudges forever. People make mistakes, forget appointments, have a busy life outside of their hobbies. Expecting perfection is unreasonable. Especially since this was a loyal customer for years. Of course he has a monopoly so there's nothing to stop him.