This does sound pretty dysfunctional. You'd think that for something that's causing 999 on-calls getting the root cause fixed would be a priority. What I desc

This does sound pretty dysfunctional. You'd think that for something that's causing 999 on-calls getting the root cause fixed would be a priority. What I described obviously falls apart when the team has no ability to actually fix issues. Perhaps the original intent was to get those issues fixed but that somehow got lost as the org grows larger.