> the exact same issue will appear 10-20 times per week, and each and every time it is treated as a completely novel issue with an ad-hoc response Yeah, this s

> the exact same issue will appear 10-20 times per week, and each and every time it is treated as a completely novel issue with an ad-hoc response Yeah, this sounds like a very bad situation where management won't let you do something that reduces ops pain because it isn't the most desirable solution, but they won't let you prioritize the right solution either. The next thing that happens is that on-call folks develop ad-hoc quasi-runbooks and share them amongst a subset of people (or just keep them to themselves to make their own life easier) and those quasi-runbooks become critical to ops, but not documented or shared by everyone. It's pure dysfunction.