3 ms·
Unless it is a big company like Google, I have never found this to be that hard. Companies like DocuSign have an account rep reach out to you. Others have a for
by MattGaiser 5y ago
Unless it is a big company like Google, I have never found this to be that hard. Companies like DocuSign have an account rep reach out to you. Others have a forum. Worst case, you can go ask a software engineer of theirs on LinkedIn and they can direct you to somebody.
- nabi_nafio 5y agoThanks for sharing your experience. One reason I asked this question is because I have recently noticed a pattern: a lot of people on Twitter are Tweeting to reach out to businesses. They do this by tweeting at companies which have a @support Twitter account. These users have a lot of different queries: discount code not working, delivery status of their product, not being able to tip their Uber driver etc. I found this to be interesting because when we generally talk about customer service it's usually through email, using a CRM app like Intercom, or calling their phone number, not over social media.