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Ask HN: How is Your Experience of Finding Customer Support?
How is your experience of finding customer support? Just to be clear, I am not talking about the experience of going through customer support, ie: when the customer support agent puts you on hold for twenty minutes. I am talking about the experience of how you actually find customer support, ie: finding customer support email visiting the company’s ‘contact us’ page.
- MattGaiser 5y agoUnless it is a big company like Google, I have never found this to be that hard. Companies like DocuSign have an account rep reach out to you. Others have a forum. Worst case, you can go ask a software engineer of theirs on LinkedIn and they can direct you to somebody.
- nabi_nafio 5y agoThanks for sharing your experience. One reason I asked this question is because I have recently noticed a pattern: a lot of people on Twitter are Tweeting to reach out to businesses. They do this by tweeting at companies which have a @support Twitter account. These users have a lot of different queries: discount code not working, delivery status of their product, not being able to tip their Uber driver etc. I found this to be interesting because when we generally talk about customer service it's usually through email, using a CRM app like Intercom, or calling their phone number, not over social media.