My wife and I were recently escorted from a Ritz (a sub-brand of Marriot); We were paying in points (a lot of points), they checked us in but still couldn't fi

My wife and I were recently escorted from a Ritz (a sub-brand of Marriot); We were paying in points (a lot of points), they checked us in but still couldn't figure out their back-office payment processing or something because they confronted us at 9:00pm and asked us to swipe a card because "they couldn't verify the certificate" After much back and forth between us and the front office and a customer support rep on the phone (who repeatedly suggested that the "certificate" was there and valid), we decided we didn't really want to deal with the hassle of staying where we were being treated like criminals. I went up to get our stuff from our room and my card had been deactivated; I had be escorted to the room by a member of the Ritz security staff to get our luggage. So, you're not really assured a good experience no matter where you stay.