The crazy part is that they don't attempt to repair, nor have any deductible, nor use residual values. That's usually how they prevent people from executing on

The crazy part is that they don't attempt to repair, nor have any deductible, nor use residual values. That's usually how they prevent people from executing on their insurance rights. You got a really nice package, or the company has very loose procedures at the claims department. In the EU the standard warranty is 2 years, so if there's a software boot issue you'd be covered without insurance, too. But you wouldn't get a new phone or a cheque, you'd typically get to send it in for repairs and be without your phone for two weeks (which is kind of unheard of for many people nowadays, plenty of people I know don't even have a computer anymore. All banking, voting, taxes, booking flights, booking gym classes, work calls etc, is all dependent on that phone), then get back your 2 year old phone that afterwards often gets replaced a year later anyway due to it getting old. Same with if your screen breaks -> send it in for a replacement through a crappy company. And some insurance companies will only pay-out 'residual value', after all you're not insuring depreciation. So you'd get back what the 2nd hand value pre-breakage would've been... Add a deductible and people often don't even bother with an old phone.