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I haven't paid for a cellphone since 2012. back then I bought a 3 year, no deductible phone insurance policy with accidental protection for ~$150 almost like c

I haven't paid for a cellphone since 2012. back then I bought a 3 year, no deductible phone insurance policy with accidental protection for ~$150 almost like clockwork every 2 years since my phone breaks somehow. dropped it off a climbing wall, software boot loop, smashed it on the pavement etc. warranty company sends me a check for the amount I originally paid for that phone, and I buy a new $800 top of the line phone, with a new policy no idea why this makes sense to them, or if I'm just unusually prone to breakage

dataflow 5y ago
Do you use a cell phone cover or anything to protect it...?
tshaddox 5y ago
Who sells you that insurance policy?
IkmoIkmo 5y ago
The crazy part is that they don't attempt to repair, nor have any deductible, nor use residual values. That's usually how they prevent people from executing on their insurance rights. You got a really nice package, or the company has very loose procedures at the claims department. In the EU the standard warranty is 2 years, so if there's a software boot issue you'd be covered without insurance, too. But you wouldn't get a new phone or a cheque, you'd typically get to send it in for repairs and be without your phone for two weeks (which is kind of unheard of for many people nowadays, plenty of people I know don't even have a computer anymore. All banking, voting, taxes, booking flights, booking gym classes, work calls etc, is all dependent on that phone), then get back your 2 year old phone that afterwards often gets replaced a year later anyway due to it getting old. Same with if your screen breaks -> send it in for a replacement through a crappy company. And some insurance companies will only pay-out 'residual value', after all you're not insuring depreciation. So you'd get back what the 2nd hand value pre-breakage would've been... Add a deductible and people often don't even bother with an old phone.

dataflow 5y ago

Do you use a cell phone cover or anything to protect it...?

tshaddox 5y ago

Who sells you that insurance policy?

IkmoIkmo 5y ago

The crazy part is that they don't attempt to repair, nor have any deductible, nor use residual values. That's usually how they prevent people from executing on their insurance rights. You got a really nice package, or the company has very loose procedures at the claims department. In the EU the standard warranty is 2 years, so if there's a software boot issue you'd be covered without insurance, too. But you wouldn't get a new phone or a cheque, you'd typically get to send it in for repairs and be without your phone for two weeks (which is kind of unheard of for many people nowadays, plenty of people I know don't even have a computer anymore. All banking, voting, taxes, booking flights, booking gym classes, work calls etc, is all dependent on that phone), then get back your 2 year old phone that afterwards often gets replaced a year later anyway due to it getting old. Same with if your screen breaks -> send it in for a replacement through a crappy company. And some insurance companies will only pay-out 'residual value', after all you're not insuring depreciation. So you'd get back what the 2nd hand value pre-breakage would've been... Add a deductible and people often don't even bother with an old phone.