I think Rands is railing against reactive HR departments who wait for problems (e.g. bored employees) to come to a head before trying to deal with them. It's to

I think Rands is railing against reactive HR departments who wait for problems (e.g. bored employees) to come to a head before trying to deal with them. It's too late to salvage a bad situation once an employee is fed up enough with a job to give notice. Even if you manage to keep her on in the short term, she's always going to have the stigma of "quitter" and you're just prolonging the inevitable. The HR directors, etc. who get brought in to circumvent policy and get these people the raises or transfers they were really after are missing the point - set things up so that things don't get so bad people need to quit to make themselves heard. It's the same problem that gets brought up with software. The hero isn't the engineer who looks ahead and avoids problems, the hero is the guy who stays late to fix a problem after putting everyone in a bad position. Reaction is an anti-pattern no matter where it occurs.