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You call it whining from entitled commenters, I call it feedback from customers who are: a) Having their subscription prices raised by up to 60%. b) Being told
by mfringel 15y ago
You call it whining from entitled commenters, I call it
feedback from customers who are:
a) Having their subscription prices raised by up to 60%.
b) Being told so in a blog posting where that info is buried so far down it needs a snorkel to find the bedrock.
- pmadden 15y agoThey just told me in an email, and I just canceled my subscription. I didn't appreciate the way they did it: No explanation of why the increase is necessary, plus idiocy like: "Your price for getting both of these plans will be $15.98 a month ($7.99 + $7.99)." No package discount, and no consideration for having been a loyal customer for six years straight. No, just a form letter and a 60% price hike. Their post-cancelation survey offered no way to indicate this change as the reason (and no free-form entry). Didn't they anticipate this? Maybe they don't want to know. This makes me sad. I love Netflix. I'm not saying it's not worth $16/month, and I may even join again someday. But I hope a few million customers slap their corporate hand.
- krschultz 15y agoOf course they did. But if you raise costs by a X% and lose Y% of your subscribers, there are plenty combinations of X and Y where you make a boatload more money.