> The owner refused to admit he made a bad decision and stayed with that 'IT' 'company' for over a year, and didn't get rid of them until I'd left and no one wa

> The owner refused to admit he made a bad decision and stayed with that 'IT' 'company' for over a year, and didn't get rid of them until I'd left and no one was available who could triage, and they saw just how little that 'company' did, and just how much I was made to cover for them That last part leaps out at me as particularly interesting: highlighting behind-the-scenes firefighting work is always tricky. Management doesn't want to acknowledge that it's necessary, while engineering maybe shies away from managerial caricaturization of what ultimately amounts to implementational minutiae. How'd you end up conveying the behind-the-scenes work you did in these kinds of situations?