Sorry, I was on mobile. I meant: if the business model is clear then so is the motivation and thus it will be clear what expectations for support look like. I t

Sorry, I was on mobile. I meant: if the business model is clear then so is the motivation and thus it will be clear what expectations for support look like. I think having a clear indicator for what Hedgehog's motivation is (i.e. the business model) would help build trust in the product. My fear is that I'll invest time and information into the product and then support will drop out because my goals won't be in alignment with Hedgehog's goals.