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Preach! I have the same issues,but my last place had me as IT for the whole (small) shop, and when they outsouced IT ('we need you on important_thing') they had

Preach! I have the same issues,but my last place had me as IT for the whole (small) shop, and when they outsouced IT ('we need you on important_thing') they had me install all of the Corp Spyware (because 'why would we ask them to send their own techs, then we would have to wait for them to schedule us in, you do it- it'll be faster!) and I watched with Despair as all resources went to AV (gotta love that Norton 360, so secure), key-logging, sending everything out by the millisecond. It was like watching a dumpster fire. I kept my machine as it was, explaining that if anything happened to those units (bad updates, blah blah), mine would be unaffected and mine was completely necessary. Lo, and behold! That very day everyone was complaining how slow their computers were, how even basic websites now took ages to load, and they did. The owner refused to admit he made a bad decision and stayed with that 'IT' 'company' for over a year, and didn't get rid of them until I'd left and no one was available who could triage, and they saw just how little that 'company' did, and just how much I was made to cover for them

exikyut 5y ago
> The owner refused to admit he made a bad decision and stayed with that 'IT' 'company' for over a year, and didn't get rid of them until I'd left and no one was available who could triage, and they saw just how little that 'company' did, and just how much I was made to cover for them That last part leaps out at me as particularly interesting: highlighting behind-the-scenes firefighting work is always tricky. Management doesn't want to acknowledge that it's necessary, while engineering maybe shies away from managerial caricaturization of what ultimately amounts to implementational minutiae. How'd you end up conveying the behind-the-scenes work you did in these kinds of situations?
- voakbasda 5y ago
  It sounds like they didn’t convey it all. As I read it, the boss only learned about the heroics after the employee had left and no one was around to put out the fires. And that sounds normal for the situation, because management did not want to hear about it.

exikyut 5y ago

> The owner refused to admit he made a bad decision and stayed with that 'IT' 'company' for over a year, and didn't get rid of them until I'd left and no one was available who could triage, and they saw just how little that 'company' did, and just how much I was made to cover for them That last part leaps out at me as particularly interesting: highlighting behind-the-scenes firefighting work is always tricky. Management doesn't want to acknowledge that it's necessary, while engineering maybe shies away from managerial caricaturization of what ultimately amounts to implementational minutiae. How'd you end up conveying the behind-the-scenes work you did in these kinds of situations?

voakbasda 5y ago
It sounds like they didn’t convey it all. As I read it, the boss only learned about the heroics after the employee had left and no one was around to put out the fires. And that sounds normal for the situation, because management did not want to hear about it.