have you ever spent the first 10 minutes of your meeting answering technical questions from guests that are still trying to figure out how to log in? This isn'

have you ever spent the first 10 minutes of your meeting answering technical questions from guests that are still trying to figure out how to log in? This isn't a function of how easy software is to use. Some of the stuff I use, I find extremely easy and intuitive. What I fail to remember, is that depending on who's in my group, they may not necessarily understand how to Google small problems they have, or how the internet works in general (yes, I had to explain that URL referred to the text input bar at the top of the browser). In one case, I actually wrote a PDF document with screenshots, on how to get a specific software working. As the meeting started, I received a call on my cell, with a member asking for help, in connecting. After diagnosing for a little while, I realized it was my fault - I had forgotten to write down that the software needs to be installed first. As for this: Plugins? Downloads? Port restrictions on certain computers? I haven't checked this out yet, but I appreciate the effort of making meetings easier... but I'd bet six pennies that someone will still manage to screw up.