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(I am not the original poster but I run product and this response "triggered" me) What the poster is saying: your 'brand' is making a promise to help people le
by xyzelement 5y ago
(I am not the original poster but I run product and this response "triggered" me)
What the poster is saying: your 'brand' is making a promise to help people learn, and he's pointing out that you are not doing that. Your response of "how would you like us to do that?" is not reasonable. If you are making a promise you need to have a plan on the "how"
If your client could tell you how to educate them, they wouldn't need you to do that.
I don't mean this to sound as critical as it may come across. I am not a crypto guy so it's not my place to evaluate your offering holistically. It may be valuable and impressive, I can't tell. But just pointing out that your response on this one issue doesn't inspire confidence if I were to judge you solely on this data point.
- cadillion 5y agoThanks for the candid feedback. We are constantly reevaluating our educational materials based on the confusions that our customers have, and we find that the best way to generate new material is to discover where the confusion lies. We definitely could have phrased the response better. The deeper answer to the question of education is that we're specifically seeking licensing so that we can advise clients directly and execute transactions on their behalf. This way, we can get them to try cryptocurrency features and then teach them how to manage the transactions themselves. This means that if clients want to take advantage of storage coins like Filecoin, Sia, or Storj, they can send us a file and we can do the complicated work of managing the transactions. Then once they see their file replicated across the globe, if they see the value we can walk them through executing their own transaction manually. These are big dreams, but we have to take baby steps to get there.