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Curious how you'll tackle the "learn" part, except for linking to a bunch of resources like you currently do.

by gnrlst 5y ago

cadillion 5y ago
What would you like to see? We are always trying to make resources easier to digest, and scaffold the learning process for new users. Many people don't understand that there are many different kinds of cryptocurrency with different purposes, so we tried to include a variety of sources in the Learn section, and expanded on some examples through our Discover page. We also have an on-boarding flow when you login that attempts to give you a little more hand-holding on acquiring your first cryptocurrencies if you report that you don't own any, but we're still early in building out these features. It's a tough nut to crack, because really understanding it all requires knowledge of distributed systems, finance, cooperative game theory, and cryptography. But we're going to do our best to make it understandable for all.
- xyzelement 5y ago
  (I am not the original poster but I run product and this response "triggered" me) What the poster is saying: your 'brand' is making a promise to help people learn, and he's pointing out that you are not doing that. Your response of "how would you like us to do that?" is not reasonable. If you are making a promise you need to have a plan on the "how" If your client could tell you how to educate them, they wouldn't need you to do that. I don't mean this to sound as critical as it may come across. I am not a crypto guy so it's not my place to evaluate your offering holistically. It may be valuable and impressive, I can't tell. But just pointing out that your response on this one issue doesn't inspire confidence if I were to judge you solely on this data point.
  - cadillion 5y ago
    Thanks for the candid feedback. We are constantly reevaluating our educational materials based on the confusions that our customers have, and we find that the best way to generate new material is to discover where the confusion lies. We definitely could have phrased the response better. The deeper answer to the question of education is that we're specifically seeking licensing so that we can advise clients directly and execute transactions on their behalf. This way, we can get them to try cryptocurrency features and then teach them how to manage the transactions themselves. This means that if clients want to take advantage of storage coins like Filecoin, Sia, or Storj, they can send us a file and we can do the complicated work of managing the transactions. Then once they see their file replicated across the globe, if they see the value we can walk them through executing their own transaction manually. These are big dreams, but we have to take baby steps to get there.

Curious how you'll tackle the "learn" part, except for linking to a bunch of resources like you currently do.

by gnrlst 5y ago

Curious how you'll tackle the "learn" part, except for linking to a bunch of resources like you currently do.

What would you like to see? We are always trying to make resources easier to digest, and scaffold the learning process for new users. Many people don't understand that there are many different kinds of cryptocurrency with different purposes, so we tried to include a variety of sources in the Learn section, and expanded on some examples through our Discover page. We also have an on-boarding flow when you login that attempts to give you a little more hand-holding on acquiring your first cryptocurrencies if you report that you don't own any, but we're still early in building out these features. It's a tough nut to crack, because really understanding it all requires knowledge of distributed systems, finance, cooperative game theory, and cryptography. But we're going to do our best to make it understandable for all.

xyzelement 5y ago
(I am not the original poster but I run product and this response "triggered" me) What the poster is saying: your 'brand' is making a promise to help people learn, and he's pointing out that you are not doing that. Your response of "how would you like us to do that?" is not reasonable. If you are making a promise you need to have a plan on the "how" If your client could tell you how to educate them, they wouldn't need you to do that. I don't mean this to sound as critical as it may come across. I am not a crypto guy so it's not my place to evaluate your offering holistically. It may be valuable and impressive, I can't tell. But just pointing out that your response on this one issue doesn't inspire confidence if I were to judge you solely on this data point.
- cadillion 5y ago
  Thanks for the candid feedback. We are constantly reevaluating our educational materials based on the confusions that our customers have, and we find that the best way to generate new material is to discover where the confusion lies. We definitely could have phrased the response better. The deeper answer to the question of education is that we're specifically seeking licensing so that we can advise clients directly and execute transactions on their behalf. This way, we can get them to try cryptocurrency features and then teach them how to manage the transactions themselves. This means that if clients want to take advantage of storage coins like Filecoin, Sia, or Storj, they can send us a file and we can do the complicated work of managing the transactions. Then once they see their file replicated across the globe, if they see the value we can walk them through executing their own transaction manually. These are big dreams, but we have to take baby steps to get there.