> - process first - then train people - then find software to enable the process This is golden advise. Most companies go in opposite direction - good salespeo

> - process first - then train people - then find software to enable the process This is golden advise. Most companies go in opposite direction - good salespeople sell BS, software is purchased, frustrated people work with it, and noone reaches the process part, which is of outmost importance here. It's much easier to rely on salespeople who promise "revenue increase XX% after buying" which is at least misleading.