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Honestly I'd rather them not send an apology email... because then I'd have two useless emails. And in the grand scheme of things, it's literally just one more
by chrischen 5y ago
Honestly I'd rather them not send an apology email... because then I'd have two useless emails. And in the grand scheme of things, it's literally just one more email I receive during the day.
- cheschire 5y agoThe first email was useful to someone! An apology email is useless to everyone.
- diegoperini 5y agoI disagree, it's definitely useful. It's useless only if it feels/is dishonest. One way to avoid sounding dishonest is letting the dev team write the small apology piece.
- smelendez 5y agoI think in the case the first email is too cryptic not to follow up without being unsettling to people.
- acomjean 5y agoI got it. It one line and includes the word test so I just ignored it. It wasn’t scary but it wasn’t clear what it was.
- chrsig 5y agoI for one am happy to know that they're running integration tests at all, so I don't think they have anything to apologize for. It was just an email -- I get many uninvited emails per day. This uninvited email happened to be from an engineer rather than a marketer.
- ljm 5y agoThe first thought I had, though, was if some team decided to pull down their prod DB for testing so they had 'realistic data'. Because that would be a much bigger problem than sending an email by accident.
- pestaa 5y agoOf course you say sorry after you bump into someone. It's basic courtesy.
- Grustaf 5y agoYeah but you don't call up some stranger on the phone to say sorry for pocket calling them.
- pestaa 5y agoThese were most likely paying customers on the quick dial.
- corobo 5y agoI can't get HBO max here (UK) and I got the email. I don't recall signing up for anything. If I get a moment I might GDPR the info out of them but honestly loads of spammers have my email it's nbd. e: Going by past emails someone decided to change their account's email to mine (which HBO was fine with, no confirmation required, hope the user can still use their account).. Don't you just love end users.
- pestaa 5y agoBe glad! Sounds like you could have a subscription for free.
- machinerychorus 5y agoSounds like it could be the scam where they put in your email address and hope that you pay the bill for them: https://jameshfisher.com/2018/04/07/the-dots-do-matter-how-to-scam-a-gmail-user/ https://jameshfisher.com/2018/04/07/the-dots-do-matter-how-t...
- corobo 5y agoOoh I'd not come across that one. Cheeky bastards (if so)
- yummybear 5y agoHowever - most of HBO's customers are non-technical and will be wondering what kind of test this is and if they should be worried.
- jamesdmiller 5y agoHBO should email everyone to give us all the choice of whether to get an apology email.
- samus 5y agoIt depends what the email was about. If its content reads like "test email" or some nonsense like that, nevermind. But if it looks like a legit email that would have significant consequences for the recipient, were it legit, it should definitely be clarified what's up. Also, a well-crafted email will hopefully prevent people invoking the GDPR on the sender.
- commandlinefan 5y agoI got one. It says: Integration Test Email #1 This template is used by integration tests only.
- commandlinefan 5y agoWell, I got my integration test e-mail yesterday but still no apology e-mail, so I think they listened to you.