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It's a kind of 'necessity' filtering, I think. It also probably keeps down their call volume by preventing people from calling in with stuff easily solved using
by mrcharles 15y ago
It's a kind of 'necessity' filtering, I think. It also probably keeps down their call volume by preventing people from calling in with stuff easily solved using other channels.
I'm not saying whether or not it's good practice, but if it leads to the quality of these phone support calls, then I'm all for it.
- zer0her0 15y agoIf anything this post and it's related comments seem to prove email ISN'T working as a support channel, phone is fine though, but it's relatively hidden.