That shouldn't have happened. Could you go ahead and email our support at support@triplebyte.com again (just so that you don't have to expose your data here) an

That shouldn't have happened. Could you go ahead and email our support at support@triplebyte.com again (just so that you don't have to expose your data here) and let them know who you are? I let one of our support folks know to keep an eye out; we'll get you sorted out (and I'll check back here later this evening, so let me know if you don't hear something back quickly).