I read it as justification, which is typical in half-assed apologies. If that were the only flaw, I might call it a reasonable mistake. But given the other issu

I read it as justification, which is typical in half-assed apologies. If that were the only flaw, I might call it a reasonable mistake. But given the other issues (failure to look at pattern, failure to work toward preventing similar future issues, failure to make amends), I think that's too generous a reading. To me it looks like part of a pattern.