(Author here) WISPs are more like local restaurants than big chains. Some local restaurants are terrible. At least with a big chain you know what you're going t

(Author here) WISPs are more like local restaurants than big chains. Some local restaurants are terrible. At least with a big chain you know what you're going to get. That being said, the WISP you had probably just didn't know what they're doing. Which is true of a lot of WISPs (and small restaurant owners!) And is actually in large part what motivated me to write this guide! I'd like to believe that if they followed the guide, and/or gave me a call to help out with the parts they're struggling with, we could fix it. I'm personally involved in running several WISPs right now, and without exception we are providing 100mbps+ service, <20ms latency, and at least 99.9% uptime measured to the customer.