> They are extremely customer-centric Is someone holding a gun to your head and making you say this? What you described is exactly my experience interacting w

> They are extremely customer-centric Is someone holding a gun to your head and making you say this? What you described is exactly my experience interacting with AWS as a (sizable) customer, yes, but it's not remotely what I would consider customer centric. Bureaucracy-centric, perhaps, or bottom-line centric, but certainly not customer centric. Even getting AWS to do something for its own benefit is like pulling teeth. For customer benefit? Fugheddaboudit, unless you are huge and are willing to relentlessly hound them for years and throw gobs of cash at them and deal with the betas that somehow manage to be even more buggy, feature-anemic, and gotcha-landmined than their public-facing services.