>> For some reason, they’d rather flail around or ask a real human (often me) for help, When I was briefly in sales before becoming a developer, I had a co-wo

>> For some reason, they’d rather flail around or ask a real human (often me) for help, When I was briefly in sales before becoming a developer, I had a co-worker who, for the life of her, could not remember how to do a soft-line break in MS Word. She literally would ask me at least once a day. I finally just printed the keystroke (shift + return) on a sheet of paper and when she would peer over the cube, I'd just hold it up and she'd sit down again. Even in our sales group, the majority knew to use Google to get answers to all kinds of technical questions. But you're right, there's still a big group of people who are unaware or too lazy to go there first.