I have owned a reMarkable 2 since January of this year. While it isn't perfect, I am happy with my purchase. The software updates are stable, the build quality

I have owned a reMarkable 2 since January of this year. While it isn't perfect, I am happy with my purchase. The software updates are stable, the build quality of the hardware is solid. I love the distraction free writing and this is the main reason I bought it along with school. I put on some Brain.fm and I tend to get lost in my focus and I don't realize hours have gone by. I have heard that their customer service isn't very good and that devices are hard to get repaired. I haven't had an issues yet and fingers crossed because this is my biggest worry. Something breaks and I am out $600. AMA...