Exactly this, I feel like the "all of your customers" thing is important and what bothered me about the GP comment. I know it's tremendously inconvenient for pe

Exactly this, I feel like the "all of your customers" thing is important and what bothered me about the GP comment. I know it's tremendously inconvenient for people who are trying to travel, but it seems like a triumph of technology to be able to sort something like this out in less than a whole day? And to expect literally every customer to be able to jump on an app and get a refund or reschedule in the same hour strikes me as... possible, but not necessarily a thing we should expect?