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It's the only async channel that works with all people as long as you have their phone number. Anything else requires that you use a specific app or network. Em
by arkitaip 5y ago
It's the only async channel that works with all people as long as you have their phone number. Anything else requires that you use a specific app or network. Email is too formal for most people and, I've discovered, some people don't have it set up on their phones, so it can become too async/slow.
- dheera 5y agoWell (a) SMS doesn't work with me (b) A lot of SMS messages to my Twilio numbers get dropped so it's a shitty protocol (c) SMS based on a SIM card number can't be used if the SIM card is changed (d) SMS is limited in how many bytes it can send while with e-mail you can easily send megabytes. If it's too formal that's their problem. Also, I would never give one of my 10+ phone numbers to someone who I wouldn't give an e-mail address to, except maybe my one junk/spam number.